Service Excellence Certification

Service excellence and customer experience are the same discipline wherever they are practised. These certifications are built for people in customer-facing and service-leadership roles across tourism and hospitality, hotels and lodges, restaurants and tour operations, banking and microfinance, telecoms, retail, healthcare, logistics, and public service, whether you serve customers at the counter, design the experience behind them, or lead the teams that deliver it.

It is a professional credential showing that the holder has been assessed against a published customer service standard rather than simply claiming the skill. Trusted Rw issues 3 levels: Certified Service Excellence Officer (CSEO), Certified Service Excellence Professional (CSEP), Certified Service Excellence Manager (CSEM). Each is assessed, awarded with a certificate number, and publicly verifiable.

They are the post-nominal letters for the three levels: Certified Service Excellence Officer (CSEO), Certified Service Excellence Professional (CSEP), Certified Service Excellence Manager (CSEM). Holders may use them after their name while their certificate is valid.

Yes. The standard covers customer-facing service and customer experience in any sector, and is designed for roles in tourism and hospitality, hotels and lodges, restaurants and tour operations, as well as banking, telecoms, retail, healthcare and public service.

Entry is open at the first level: Open to anyone aged 18 or over who works in, or is actively seeking, a role with direct customer contact. No prior certification or experience is required. Higher levels ask for verifiable experience or the level below it. Each certification page lists its routes in full.

Current fees are CSEO 100,000 RWF; CSEP 150,000 RWF (Launch offer, normally 200,000 RWF, until 11 September 2026); CSEM 500,000 RWF. The fee covers assessment and, on a successful outcome, the certificate and digital badge. Where an offer is running, the figure shown is what you pay while it lasts, and the standard fee applies after it ends. Each certification page shows the fee payable today.

3 years from the date of award. Staying certified takes continuing professional development in each cycle (CSEO 20 hours, CSEP 30 hours, CSEM 40 hours), so a certificate reflects current practice rather than a one-off exam.

Every certificate carries a unique number that anyone can check on the verify page. It returns the holder, the level, the status and the dates, and nothing else.